Cancellation and Refund Policy

1. Scope

This policy applies to all retreat bookings made on vexrylia.com. It forms part of our Terms of Service. By booking, you agree to these cancellation and refund rules.

2. Cancellation Windows and Refunds

• More than 30 days before the retreat start date: full refund of amounts paid, less any non-refundable deposit.
• 15 to 30 days before start: 50% refund of the total price.
• Less than 15 days before start: no refund.
• No-show: no refund.

3. Transfers and Changes

You may transfer your booking to another person or change to another retreat date, subject to availability and an administrative fee. Requests must be made in writing to info@vexrylia.com.

4. Consumer Rights

Under Law of Ukraine No. 3153-IX 'On Consumer Protection', you have the right to clear information, quality services, and protection of your interests. This policy does not limit your statutory rights.

5. Complaints and Dispute Resolution

For complaints, contact us at info@vexrylia.com or +380 665 412 1424. We will respond within 30 days. If unresolved, you may refer the dispute to the State Service of Ukraine on Food Safety and Consumer Protection or a court.

6. Legal Compliance

This policy complies with Law of Ukraine No. 675-VIII 'On Electronic Commerce' and Law of Ukraine No. 3153-IX 'On Consumer Protection'. For tourism services, Law of Ukraine No. 324/95-VR 'On Tourism' applies.